Refund Policy
1. General Information
We are committed to providing a high-quality IPTV service. However, if you encounter technical issues or if the service does not meet your expectations, you may request a refund under certain conditions.
2. Refund Eligibility
A refund is possible only in the following cases:
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The service does not work at all despite technical assistance.
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You contacted our support team within 24 hours of activation, and no solution could be provided.
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No abuse or violation of the terms of use was detected.
Requests submitted more than 24 hours after activation are not eligible, unless a proven technical issue exists.
3. Non-Refundable Conditions
No refund will be granted in the following cases:
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Incompatibility with your device or Internet connection
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Incorrect use or misconfiguration on your part
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Change of mind after purchase
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Issues caused by third parties (power outages, ISP blocking, non-functional VPN)
4. Refund Procedure
To request a refund, please follow these steps:
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Contact us at [email protected] within 24 hours of your order.
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Describe the issue in detail (screenshots or videos are recommended).
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Our technical support will review your request within 48 business hours.
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If approved, the refund will be processed to the original payment method within 5 to 10 business days.
5. Contact
For any questions regarding our refund policy, please contact us:
Email: [email protected]
Phone: +33 612345678
